SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. You must also possess a valid driver's license. 

Position Description

60%

• Provides Resource and Referral Services for parents and caregivers as delineated by the Florida CCR&R Program Requirements. Provides unbiased, computer-generated child care lists based on individual circumstances, preferences, and family needs.   
• Interview and gather data to assess family needs in order to provide accurate resources to the families. 
• Educate families and provide tools and information to assist them on how to find quality child care. 
• Prepares informational packets for each individual who receives a child care list. 
• Provide in-person, online, and telephone consultations informing clients of School Readiness and/or VPK rules, policies, and procedures. 
• Create a CCR&R Customer Intake form in the State-approved database of all parent/family inquiries. 
• Provides assistance in determining preliminary eligibility for School Readiness services and completing waitlist applications in the OEL Family Portal. Conducts re-validation of waitlist applicants to ensure continued eligibility when applicable
• Use of the Office of Early Learning portal to properly update and maintain School Readiness and VPK data records for each client. 
• Properly documents and logs all contact with families and providers according to Coalition procedure and CCR&R Program Requirements. 

25%

• Provides front desk support on a rotating work schedule. Clerical/reception responsibilities that includes greeting walk-in clients and answering main telephone line. Welcome and engage all visitors in a friendly and helpful manner. Operate a multi-phone line system, check voicemail messages daily, and forward messages to the appropriate staff member while maintaining a communication log. 
• Assist clients with online SR and VPK registration, making copies of the client’s paperwork as needed. 
• Ensure the lobby area is neat and properly stocked with resources and educational materials. 
• Collect required documentation to verify income, family size, birth dates, and any other required eligibility documentation. 
• Review and approve VPK applications.  

10%

• Provides informational packets with pertinent information to current and/or potential child care providers. 
• Represent the Coalition at community outreach events to promote awareness of CCR&R as directed and according to prescribed goals. This may include occasional evening and weekend events. 
• Assists with planning and attending Family Engagement events and activities. This may include occasional evening and weekend events

5%

• Maintains effective communication with the Florida’s Office of Early Learning / CCR&R Unit. 
• Receives and processes complaints received through R&R as it pertains to child care services. Routes complaints to the Family Resource Administrator and/or appropriate staff member(s). 
• Actively participates in all Coalition and OEL required trainings, conference calls, and staff meetings to stay current on all Local, State, and Federal rules and regulations relating to CCR&R and other programs offered by the Coalition or other related agencies. 
• Provide services to parents who qualify for CCEP funding according to Coalition policy and procedure. 
• Other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of: State of Florida Child Care Resource and Referral (CCR&R), School Readiness (SR), and Voluntary Pre-Kindergarten (VPK) programs; Microsoft Office software and office equipment.

Skilled in: time management; customer service techniques, interpersonal and verbal communication skills; team collaboration. 

Ability to:  maintain accurate and complete case notes; maintain confidentiality regarding client information; maintain a positive working relationship with early care and education providers and community agencies. 

Required Licensure/Certification

Must possess a valid Florida’s driver’s license and current automobile liability insurance policy.

A mandatory drug screening and background check will be performed on the successful application.

CC&R specialists including staff with blended responsibilities, such as CCR&R, School Readiness, VPK and Inclusion, who provide CCR&R services to customers, must pass the CCR&R Specialist evaluation prior to completion of their fourth month of training.

Minimum Qualifications

• High School Diploma or GED.  An Associate’s Degree in Early Childhood Education, Social Services, Management, Business, or equivalent is preferred. Partial degree completion will be evaluated on a case-by-case basis. 
• One (1) or more years of verifiable professional experience related to the duties of the position in a customer/client service specialist position preferably in an education or social/human services field. 
• The ideal candidate will possess exemplary interpersonal, customer service, communication and organization skills along with a professional demeanor and courteous manner, while maintaining strict privacy of client data. 

*An equivalent combination of related education and experience may be substituted for the requirements above as approved by the Executive Director.

Salary Range

SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. You must also possess a valid driver's license. 

Position Description

50%

• Develop expertise knowledge of program and contract requirements. Researches and is knowledgeable of regulations, guidelines and standards for State, Federal and locally funded child care programs.
• Receives and reviews required applications and supplemental documentation to determine eligibility of child care providers and schools.
• Builds and maintains positive working relationships with early learning providers, Department of Children and Families child care licensing, and community stakeholders.
• Support the implementation of the provider portal and/or any data system utilized for Coalition client and program services indicated in all provider contracts.
• Utilizes the statewide information system to capture all required provider information. Monitors and tracks due dates and expiration dates to ensure compliance with provider contract requirements and Florida Statute.
• Provides guidance and assistance to providers and parents and serves as a liaison for VPK and SR programs.
• Provides technical support to assigned Child Care Providers related to the use of the statewide information system.
• Maintains provider electronic records to ensure information is up to date, accurate and complete.
• Routinely monitors assigned contract caseload and brings performance issues to the attention of the Quality Initiatives Administrator in a timely manner.
• Participates in the planning and delivery of provider meetings and community outreach activities and events.

30%

• Collaborates with the quality assurance team to support the provider monitoring process.   
• Processes contract amendments as necessary.
• Prepares internal and external reports and correspondence as requested.
• Prepares and facilitates presentations and trainings on topics related to provider contracts, compliance and quality.
• Makes recommendations for process improvements to ensure effective management of child care provider applications and contracts.
• Maintains working knowledge of local, state, and federal requirements, rules and regulations relating to VPK and SR provider contracts. Actively participates in trainings, meetings and conference calls as assigned for the purpose of conveying and/or receiving information related to these programs and to ensure that appropriate requirements are met.

15%

• Assures both formal and informal communications systems are in place to provide accurate and current information to the Coalition, the community, and providers on any changes in rules, regulations, policies or information that would assist in administering the VPK or SR program.
• Works with the Quality Initiatives Administrator, Quality Assurance team and leadership in responding to compliance issues, complaints, grievances, incidents and suspected fraud involving VPK or SR programs/providers.
•  Documents and completes all required interactions and activities.
• Serves as a link between the Coalition and community partners through participation in Institutional Staffings.
• Maintains work instructions/standard operating procedures manual for area of responsibility.
• Travels to other Early Learning Coalition site offices, child care provider locations, and state, and regional meeting locations, as needed. 
• Maintains a flexible work schedule to include occasional evening and weekend work hours. 

5%

• Other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of:  applicable laws, regulations, and procedures governing the Voluntary Pre-Kindergarten and School Readiness programs; acceptable and established early learning practices and programming requirements; child care training and credentialing requirements.

Skilled in: independent work, stress management, and adapting to changing work priorities; effective records management practices and problem solving techniques; public speaking and leading groups; strong computer skills, including proficiency with the Microsoft Office Suite. Knowledge of the statewide database system is preferred.

Ability to: interact and maintain relationships with all levels of staff, clients and professionals. Must be respectful, possess cultural awareness and sensitivity and demonstrate sound work ethics; meet deadlines and complete multiple tasks while effectively managing competing priorities; communicate clearly and concisely, verbally and in writing. Requires excellent interpersonal and telephone skills; cooperate successfully as a member of a team.

Required Licensure/Certification

Must possess a valid Florida’s driver’s license and current automobile liability insurance policy.

A mandatory drug screening and background check will be performed on the successful application.

Minimum Qualifications

Bachelor’s degree in Business Management, Business Administration, Public Administration or a related field plus a minimum of two years of administrative or contract management work experience in social services, early education or a closely related field is required.*

Prior work experience in early childhood education, child development, or related field is preferred.

*An equivalent combination of related education and experience may be substituted for the requirements above as approved by the Executive Director.

Salary Range

Salary is determined based on education, experience, or a combination of. 

Employment Application