SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. You must also possess a valid driver's license. 

Position Description

60%

• Provides Resource and Referral Services for parents and caregivers as delineated by the Florida CCR&R Program Requirements. Provides unbiased, computer-generated child care lists based on individual circumstances, preferences, and family needs.   
• Interview and gather data to assess family needs in order to provide accurate resources to the families. 
• Educate families and provide tools and information to assist them on how to find quality child care. 
• Prepares informational packets for each individual who receives a child care list. 
• Provide in-person, online, and telephone consultations informing clients of School Readiness and/or VPK rules, policies, and procedures. 
• Create a CCR&R Customer Intake form in the State-approved database of all parent/family inquiries. 
• Provides assistance in determining preliminary eligibility for School Readiness services and completing waitlist applications in the OEL Family Portal. Conducts re-validation of waitlist applicants to ensure continued eligibility when applicable
• Use of the Office of Early Learning portal to properly update and maintain School Readiness and VPK data records for each client. 
• Properly documents and logs all contact with families and providers according to Coalition procedure and CCR&R Program Requirements. 

25%

• Provides front desk support on a rotating work schedule. Clerical/reception responsibilities that includes greeting walk-in clients and answering main telephone line. Welcome and engage all visitors in a friendly and helpful manner. Operate a multi-phone line system, check voicemail messages daily, and forward messages to the appropriate staff member while maintaining a communication log. 
• Assist clients with online SR and VPK registration, making copies of the client’s paperwork as needed. 
• Ensure the lobby area is neat and properly stocked with resources and educational materials. 
• Collect required documentation to verify income, family size, birth dates, and any other required eligibility documentation. 
• Review and approve VPK applications.  

10%

• Provides informational packets with pertinent information to current and/or potential child care providers. 
• Represent the Coalition at community outreach events to promote awareness of CCR&R as directed and according to prescribed goals. This may include occasional evening and weekend events. 
• Assists with planning and attending Family Engagement events and activities. This may include occasional evening and weekend events

5%

• Maintains effective communication with the Florida’s Office of Early Learning / CCR&R Unit. 
• Receives and processes complaints received through R&R as it pertains to child care services. Routes complaints to the Family Resource Administrator and/or appropriate staff member(s). 
• Actively participates in all Coalition and OEL required trainings, conference calls, and staff meetings to stay current on all Local, State, and Federal rules and regulations relating to CCR&R and other programs offered by the Coalition or other related agencies. 
• Provide services to parents who qualify for CCEP funding according to Coalition policy and procedure. 
• Other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of: State of Florida Child Care Resource and Referral (CCR&R), School Readiness (SR), and Voluntary Pre-Kindergarten (VPK) programs; Microsoft Office software and office equipment.

Skilled in: time management; customer service techniques, interpersonal and verbal communication skills; team collaboration. 

Ability to:  maintain accurate and complete case notes; maintain confidentiality regarding client information; maintain a positive working relationship with early care and education providers and community agencies. 

Required Licensure/Certification

Must possess a valid Florida’s driver’s license and current automobile liability insurance policy.

A mandatory drug screening and background check will be performed on the successful application.

CC&R specialists including staff with blended responsibilities, such as CCR&R, School Readiness, VPK and Inclusion, who provide CCR&R services to customers, must pass the CCR&R Specialist evaluation prior to completion of their fourth month of training.

Minimum Qualifications

• High School Diploma or GED.  An Associate’s Degree in Early Childhood Education, Social Services, Management, Business, or equivalent is preferred. Partial degree completion will be evaluated on a case-by-case basis. 
• One (1) or more years of verifiable professional experience related to the duties of the position in a customer/client service specialist position preferably in an education or social/human services field. 
• The ideal candidate will possess exemplary interpersonal, customer service, communication and organization skills along with a professional demeanor and courteous manner, while maintaining strict privacy of client data. 

*An equivalent combination of related education and experience may be substituted for the requirements above as approved by the Executive Director.

Salary Range

SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. You must also possess a valid driver's license. 

Position Description

50%

• Establish, develop and maintain professional and productive relationships with child care providers, Coalition staff members and partner agencies. Work with all parties to implement, refine and enhance support of the Coalition’s quality initiatives and related goals and objectives.
• Provide targeted intervention and support for providers participating in quality initiatives such as Early Learning Florida, Performance Funding Pilot Project, Quality Rating and Improvement System (and others as assigned) to ensure compliance with established performance expectations, requirements, rules and regulations.
• Monitor and track provider compliance with established performance expectations, requirements, rules, regulations and contractual stipulations. 
• Assist providers with the development of program goals and quality improvement plans. 
• Assist providers with the identification, selection and implementation of age appropriate materials and the creation of developmentally appropriate learning environments, curricula and character development programs, evaluating programs on a regular basis to encourage the use of a variety of instructional strategies and materials consistent with research on early childhood learning and child growth and development. 

30%

• Maintain and control contractual records and documentation, contract correspondence, contact information, contractual changes, status reports and other documents for assigned quality initiatives. 
• Ensure that signed contracts are communicated to all relevant parties (both internally and externally) and support the implementation of each contract.

• Provide adequate and appropriate feedback to providers to address concerns and/or non-compliance issues. 
• Manage the Voluntary Prekindergarten (VPK) Readiness Rate approval and Provider on Probation (POP) monitoring processes. 
• Provide professional development services including training, education, technical assistance, on-site visits and mentoring to providers as assigned to improve child and program outcomes. 

15%

• Organize data for presentation in reports, documents, and other written materials. Maintain a variety of reports and files. 
• Keep abreast of changes to Florida Statues, rules, regulations, policies, and procedures related to child care, early childhood education, and provider expectations. 
• Represent the Coalition as an active member of the Board of Directors Quality Initiatives Committee. 
• Attend approved job related training programs and stay current about topics related to early childhood development, developmentally appropriate curriculum, evidence-based instructional practices and researched-based theory and strategies. 
• Maintain a flexible work schedule to include occasional evening and weekend work hours. 
• Performs other related work as assigned and/or required by the Provider Services Administrator and/or Department Director. 
• Utilize the statewide information system to submit information and updates regarding the School Readiness and VPK programs. 
• Conference support- assist with coordination of Conference; provider meetings; generating correspondence to early learning vendors and other early related organizations and help with overall planning. 

5%

• Other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of: early learning practices, program requirements, and child care training and credentialing requirements; current research tools and standards for measuring quality in early learning programs and services; applicable laws, regulations and procedures governing the Voluntary Pre-Kindergarten and School Readiness programs. 

Skilled in: the decision-making process; strong computer skills, including proficiency with the Microsoft Office Suite; effective escalation mitigation skills (must know how and when to escalate matters of significance) along with the ability to handle conflict in a professional manner. 

Ability to: maintain confidentiality on all private matters; develop project goals and objectives; organize and prioritize project activities to accomplish objectives; analyze information and evaluate results and choose the best solution; communicate clearly and concisely through oral and written communication methods.

Required Licensure/Certification

Must possess a valid Florida’s driver’s license and current automobile liability insurance policy.

A mandatory drug screening and background check will be performed on the successful application.

Minimum Qualifications

• Associate’s degree in Early Childhood Education, Child Development, Social Services or related field.
• Minimum of two (2) years of professional and verifiable work experience in an education or social/human services field.  

*An equivalent combination of related education and experience may be substituted for the requirements above as approved by the Executive Director.

Salary Range