SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. You must also possess a valid driver's license. 

Position Description

50%

• Researches and is knowledgeable of Florida Statues, rules, regulations, policies, and procedures related to child care, early childhood education, and provider expectations.
• Establish, develop and maintain professional and productive relationships with child care providers, Coalition staff members and partner agencies. Work with all parties to implement, refine and enhance support of the Coalition’s quality initiatives and related goals and objectives.
• Coordinate, develop and implement professional development services including training, education, and technical assistance and mentoring that meet the needs of beginning, intermediate and advanced child care providers who work in a variety of child care settings.  
• Organization of professional development activities include, but are not limited to, securing training space, confirming training dates, registration process, preparation of training materials needed for each training session and compilation of training evaluations.
• Respond to child care provider inquiries on child development and related areas by providing resources and support through telephone consultations, email correspondence and on-site meetings as needed.
• Provide technical assistance to child care providers to build capacity around various domains including specific early learning topics, use of technology, navigating the state professional development system and carrying out quality related self-assessments.
• Model developmentally appropriate activities and positive behavior management techniques during visits with early childhood staff in regulated child care center classrooms.
• Immediately report health or safety concerns to the Provider Services Administrator or his or her authorized designee.
• Administer program assessment tools to evaluate child outcomes, program quality and/or provider processes.
• Make recommendations as needed to aid providers in making improvements and/or enhancements in learning environments, instructional practices, and social-emotional interactions among children and teachers; as well as meet established standards.

30%

• Submit a proposed annual provider professional development calendar to the Provider Services Administrator. Update the calendar on an as-needed basis.
• Track, maintain and submit appropriate provider data, statistics and reports, including technical assistance milestones.
• Assist providers with the selection of age appropriate materials and the creation of developmentally appropriate environments.
• Assist providers with the identification and implementation of developmentally appropriate curricula and character development programs.
• Assist providers with the development of program goals and quality improvement plans as needed.
• Assists with the planning of Early Learning Coalition of Brevard County’s annual provider conference. 

15%

• Collaborate in the development, implementation and review of quality assurance initiatives for child care and early childhood education providers by conducting on-site programmatic monitoring reviews of assigned providers in accordance with Coalition policies and procedures. Provide follow-up as appropriate or as needed.
• Develop and maintain work instructions for area of responsibility; assess departmental processes and make recommendations for improvements and/or enhancements.
• Inputs and assures quality and integrity of provider data entered into the Statewide Data System, provider portal or any data system utilized for Coalition client and program services.
• Attend approved job related training programs and staff meetings. Stay current about topics related to early childhood development, developmentally appropriate curriculum, evidence-based instructional practices and researched-based theory and strategies.
• Maintain confidentiality consistent with ELC’s policies and local, state and federal regulations.
• Maintain a flexible work schedule to include occasional evening and weekend work hours.
• Travel throughout all of Brevard County is required in this role.

5%

• Other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of: acceptable and established early learning practices, program requirements, and child care training and credentialing requirements, as well as current research tools and standards for measuring quality in early learning programs and services; applicable laws, regulations, and procedures governing the Voluntary Pre-Kindergarten and School Readiness programs. 

Skilled in: strong organization skills with the ability to meet deadlines, manage stress appropriately and adapt to changing work priorities; exercising sound and accurate judgment within established guidelines. Includes appropriate people in the decision-making process; computer software programs to include Microsoft Office Suite.  

Ability to: provide training and technical assistance to licensed child care providers that serve infants through school-age children; work independently and self-motivate. Majority of time is field based with required documentation completed at a home office with occasional time spent in a standard work office; maintain, interpret and evaluate program activity data related to professional development; analyze information, evaluate results, make conclusions based on findings and report on findings; build and maintain relationships with people from diverse backgrounds. Must be respectful, possess cultural awareness and sensitivity and always exhibit a professional demeanor; demonstrate commitment to diversity, cultural relevancy and inclusion is required; work occasional night and weekend hours within the work week. The employee’s work schedule is flexed during the times where evening and/or weekend hours are required.  

Required Licensure/Certification

Must possess a valid Florida’s driver’s license and current automobile liability insurance policy.

A mandatory drug screening and background check will be performed on the successful application.

Minimum Qualifications

• Child Care Director Credential or a Bachelor’s degree in Early Childhood Education, Child Development, Social Services or related field plus a minimum of three years of professional level work experience in an early childhood education organization or a similar field.
• Prior work experience in early childhood education, child development, or related field is preferred. 

*An equivalent combination of related education and experience may be substituted for the requirements above as approved by the Executive Director.

Salary Range

SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. You must also possess a valid driver's license. 

Position Description

SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. You must also possess a valid driver's license. 

Position Description

60%

• Provides Resource and Referral Services for parents and caregivers as delineated by the Florida CCR&R Program Requirements. Provides unbiased, computer-generated child care lists based on individual circumstances, preferences, and family needs.   
• Interview and gather data to assess family needs in order to provide accurate resources to the families. 
• Educate families and provide tools and information to assist them on how to find quality child care. 
• Prepares informational packets for each individual who receives a child care list. 
• Provide in-person, online, and telephone consultations informing clients of School Readiness and/or VPK rules, policies, and procedures. 
• Create a CCR&R Customer Intake form in the State-approved database of all parent/family inquiries. 
• Provides assistance in determining preliminary eligibility for School Readiness services and completing waitlist applications in the OEL Family Portal. Conducts re-validation of waitlist applicants to ensure continued eligibility when applicable
• Use of the Office of Early Learning portal to properly update and maintain School Readiness and VPK data records for each client. 
• Properly documents and logs all contact with families and providers according to Coalition procedure and CCR&R Program Requirements. 

25%

• Provides front desk support on a rotating work schedule. Clerical/reception responsibilities that includes greeting walk-in clients and answering main telephone line. Welcome and engage all visitors in a friendly and helpful manner. Operate a multi-phone line system, check voicemail messages daily, and forward messages to the appropriate staff member while maintaining a communication log. 
• Assist clients with online SR and VPK registration, making copies of the client’s paperwork as needed. 
• Ensure the lobby area is neat and properly stocked with resources and educational materials. 
• Collect required documentation to verify income, family size, birth dates, and any other required eligibility documentation. 
• Review and approve VPK applications.  

10%

• Provides informational packets with pertinent information to current and/or potential child care providers. 
• Represent the Coalition at community outreach events to promote awareness of CCR&R as directed and according to prescribed goals. This may include occasional evening and weekend events. 
• Assists with planning and attending Family Engagement events and activities. This may include occasional evening and weekend events

5%

• Maintains effective communication with the Florida’s Office of Early Learning / CCR&R Unit. 
• Receives and processes complaints received through R&R as it pertains to child care services. Routes complaints to the Family Resource Administrator and/or appropriate staff member(s). 
• Actively participates in all Coalition and OEL required trainings, conference calls, and staff meetings to stay current on all Local, State, and Federal rules and regulations relating to CCR&R and other programs offered by the Coalition or other related agencies. 
• Provide services to parents who qualify for CCEP funding according to Coalition policy and procedure. 
• Other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of: State of Florida Child Care Resource and Referral (CCR&R), School Readiness (SR), and Voluntary Pre-Kindergarten (VPK) programs; Microsoft Office software and office equipment.

Skilled in: time management; customer service techniques, interpersonal and verbal communication skills; team collaboration. 

Ability to:  maintain accurate and complete case notes; maintain confidentiality regarding client information; maintain a positive working relationship with early care and education providers and community agencies. 

Required Licensure/Certification

Must possess a valid Florida’s driver’s license and current automobile liability insurance policy.

A mandatory drug screening and background check will be performed on the successful application.

CC&R specialists including staff with blended responsibilities, such as CCR&R, School Readiness, VPK and Inclusion, who provide CCR&R services to customers, must pass the CCR&R Specialist evaluation prior to completion of their fourth month of training.

Minimum Qualifications

• High School Diploma or GED.  An Associate’s Degree in Early Childhood Education, Social Services, Management, Business, or equivalent is preferred. Partial degree completion will be evaluated on a case-by-case basis. 
• One (1) or more years of verifiable professional experience related to the duties of the position in a customer/client service specialist position preferably in an education or social/human services field. 
• The ideal candidate will possess exemplary interpersonal, customer service, communication and organization skills along with a professional demeanor and courteous manner, while maintaining strict privacy of client data. 

*An equivalent combination of related education and experience may be substituted for the requirements above as approved by the Executive Director.

Salary Range