SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. You must also possess a valid driver's license. 

Position Description

60%

• Provides Resource and Referral Services for parents and caregivers as delineated by the Florida CCR&R Program Requirements. Provides unbiased, computer-generated child care lists based on individual circumstances, preferences, and family needs.   
• Interview and gather data to assess family needs in order to provide accurate resources to the families. 
• Educate families and provide tools and information to assist them on how to find quality child care. 
• Prepares informational packets for each individual who receives a child care list. 
• Provide in-person, online, and telephone consultations informing clients of School Readiness and/or VPK rules, policies, and procedures. 
• Create a CCR&R Customer Intake form in the State-approved database of all parent/family inquiries. 
• Provides assistance in determining preliminary eligibility for School Readiness services and completing waitlist applications in the OEL Family Portal. Conducts re-validation of waitlist applicants to ensure continued eligibility when applicable
• Use of the Office of Early Learning portal to properly update and maintain School Readiness and VPK data records for each client. 
• Properly documents and logs all contact with families and providers according to Coalition procedure and CCR&R Program Requirements. 

25%

• Provides front desk support on a rotating work schedule. Clerical/reception responsibilities that includes greeting walk-in clients and answering main telephone line. Welcome and engage all visitors in a friendly and helpful manner. Operate a multi-phone line system, check voicemail messages daily, and forward messages to the appropriate staff member while maintaining a communication log. 
• Assist clients with online SR and VPK registration, making copies of the client’s paperwork as needed. 
• Ensure the lobby area is neat and properly stocked with resources and educational materials. 
• Collect required documentation to verify income, family size, birth dates, and any other required eligibility documentation. 
• Review and approve VPK applications.  

10%

• Provides informational packets with pertinent information to current and/or potential child care providers. 
• Represent the Coalition at community outreach events to promote awareness of CCR&R as directed and according to prescribed goals. This may include occasional evening and weekend events. 
• Assists with planning and attending Family Engagement events and activities. This may include occasional evening and weekend events

5%

• Maintains effective communication with the Florida’s Office of Early Learning / CCR&R Unit. 
• Receives and processes complaints received through R&R as it pertains to child care services. Routes complaints to the Family Resource Administrator and/or appropriate staff member(s). 
• Actively participates in all Coalition and OEL required trainings, conference calls, and staff meetings to stay current on all Local, State, and Federal rules and regulations relating to CCR&R and other programs offered by the Coalition or other related agencies. 
• Provide services to parents who qualify for CCEP funding according to Coalition policy and procedure. 
• Other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of: State of Florida Child Care Resource and Referral (CCR&R), School Readiness (SR), and Voluntary Pre-Kindergarten (VPK) programs; Microsoft Office software and office equipment.

Skilled in: time management; customer service techniques, interpersonal and verbal communication skills; team collaboration. 

Ability to:  maintain accurate and complete case notes; maintain confidentiality regarding client information; maintain a positive working relationship with early care and education providers and community agencies. 

Required Licensure/Certification

Must possess a valid Florida’s driver’s license and current automobile liability insurance policy.

A mandatory drug screening and background check will be performed on the successful application.

CC&R specialists including staff with blended responsibilities, such as CCR&R, School Readiness, VPK and Inclusion, who provide CCR&R services to customers, must pass the CCR&R Specialist evaluation prior to completion of their fourth month of training.

Minimum Qualifications

• High School Diploma or GED.  An Associate’s Degree in Early Childhood Education, Social Services, Management, Business, or equivalent is preferred. Partial degree completion will be evaluated on a case-by-case basis. 
• One (1) or more years of verifiable professional experience related to the duties of the position in a customer/client service specialist position preferably in an education or social/human services field. 
• The ideal candidate will possess exemplary interpersonal, customer service, communication and organization skills along with a professional demeanor and courteous manner, while maintaining strict privacy of client data. 

*An equivalent combination of related education and experience may be substituted for the requirements above as approved by the Executive Director.

Salary Range